Outbound / Auto Dialer

Outbound / Auto Dialer

Proactive support to provide an efficient and effective means of reaching customers, with automated dialing and Omni channel outreach.
Deliver proactive support and increase opportunities for conversion with the same Omni channel platform you use to manage your other communication channels. ESCALABLES’s outbound solutions include automated dialing, outbound notifications, and automatic callback – helping you give your customers the support they want to keep them with you for the long haul.
Our outbound contact center software helps you:
Reduce inbound contact | Reduce customer churn | Drive revenue opportunities
Use automated dialing to reach the right customers and streamline interactions

Automate proactive notifications to keep customers informed

Engage with customers using proactive callback across automated and agent-assisted outbound channels

...and a lot more
Our

Features

01
Click to Call

Agents can Click to call customers from your database or CRM.

02
Auto Dialers

Automate dialing with progressive, predictive or IVR dialers.

03
Call Recordings

Record calls from compliance or training, and easily access recordings along with the quality parameter for quality check

04
Outbound IVR

Automate how you remind & notify customers with outbound IVR and voice bots.

05
Live Monitoring

Supervisors can snoop, barge-in or whisper on any ongoing calls.

06
SMS Integrations

Follow up calls with automated SMS text messages.

07
CRM Integrations

CRM integrations ensure 30% higher agent productivity.

Customer engagement is about more than your help center.

ESCALABLES’s outbound capabilities can help you to contact customers on their preferred channels, and makes it simple to update customers on their accounts and orders. Reduce the need for inbound customer service contact by proactively communicating with your customers in a timely, personalized way.

Automated dialing solutions to get your agents connected faster.

Automated dialing to pace outbound volume and filter out unproductive calls like voicemails, disconnected numbers, and busy signals. Free your agents’ time from unproductive calls and connect them with the right customers automatically.
Key features include:
  • No-pause predictive dialing
  • Preview, progressive and proficiency dialing
  • Agentless and non-telephony dialing
  • Industry-leading compliance tools
  • Priority designation on skills and campaigns
  • Continuous list pulling
  • Serial record delivery for each agent
  • External synchronization with third party systems
  • Provide real-time dialing list adjustments