Inbound Telephony

Inbound Telephony

Enabling greater business efficiency, improved resilience, and significant cost savings. Using our cloud phone systems, online access to a full range of call routing, monitoring and management tools. Empower your business – set-up in minutes and enjoy feature-rich network services that are scalable, cost effective.
Helping you to:
  • Handle high call volumes
  • Streamline call costs
  • Improve the caller experience
Keep your existing telephone numbers, just switch your network.
Lower costs

Easy to move - no site visits, no hassle

Take control of your calls

...and more
Our

Features

01
IVR

Answer calls efficiently, offer
multi-level menus and deliver self-service via IVR

02
Skill Routing

Route calls smartly based on time of the day, skill group, customer priority or account manager.

03
ACD

Within each skill, calls are divided evenly amongst agents using idle agent first logic.

04
Call Queue Reports

Dashboards update every 5 seconds to give supervisors real-time view of call queues.

05
CTI Integrations

CRM integrations improve agents efficiency by 30%

06
Live Monitoring

Supervisors can monitor calls in real-time.

07
Call Recordings

Access your cloud call recordings from anywhere with ease.

Build a better customer experience with our customer engagement tools.
We can help with:

An Omni channel contact center solution –

Be where your customers are and deliver personalized, contextualized experiences every time. Connect customers to the right agent across any channel. Blend inbound and outbound Omni channel interactions, increase agent utilization, and enable proactive outreach to your customers with our Omni channel customer service solutions in the cloud.

Our Customer Engagement Solutions help you to:

  • Increase customer satisfaction
  • Empower your agents to be more efficient and productive
  • Connect with your customers faster using dialer tools
  • Streamline designing and maintaining routing flows regardless of channel
  • Deliver a Omni channel customer experience
  • Set up agents anytime, anywhere