Contact Center

  • All channels on one platform

    With Cloud you can empower your agents to move seamlessly between multiple channels of communication within one centralized, customizable interface.

  • Cloud for remote-working agents

    Manage customer conversations on the cloud to offer excellent customer service, no matter where your team is, no matter where your customers are.

  • Decreased calling time

    Connect your customers to the agent they already know. Remove the redundancy of your customers having to explain their cases to multiple agents all over again.

  • Per-agent detailed analytics

    Get in-depth per-agent analytics, including count of calls, Talktime, Call Status, No Answers, Failed Calls, IVR Answers, Failed Legs and Call Types.

01
Go Global with Cloud Numbers

Get access to toll-free, mobile and local phone numbers, you can use your own contact number for cloud call routing

02
Instant Provisioning

Get a number in a few clicks: we’re constantly making new numbers available so that you always find what you need

03
Direct Dial-In

Transform your business operations with direct inward dialing (DID) by routing incoming calls to agents’ mobile devices

04
Simple Setup for Remote Work

Take customer calls from anywhere, anytime. Your agents can work remotely and help your customers day in, day out.