Missed Call Solution

Missed Call Solution

Missed Call Campaign is an innovative way to connect with a target audience or prospects. Businesses advertise a phone number. When prospects dial this number, the call is terminated after a single ring. The caller is then called back using automated dialers.

Capture user details via MissCall Service that ESCALABLES’s offers. Create campaigns around missed calls and gather more leads to work upon & generate new business.

A Simple virtual number can be promoted as a MissCall number to increase users interest in your service. This increases the chances of public response as it is completely free to user. With the most competitive plans among the market, we can handle a huge volumes of missed calls any day any time.

Our

Features

01
Auto disconnect after one or two rings so that users don’t have to do much efforts.

02
Easily integrate with your own Virtual/ Toll Free Number

03
Quick integration with your business for starting miscall campaigns fast

04
Integrate MissCall API’s with your app for customer verification Data Capture

05
System is robust so we can handle huge MissCall volumes at same time for optimum results

06
An easy to use cloud based web panel to track and analyze campaign results

Performance & Analytics
Business intelligence Report -

Contact Center Analytics and Reporting Software
Take advantage of a wide range of call center analytics and reporting tools and see how easy improving team performances can be.
  • Real-time and Historical Reports: Track trends with live and historical reporting for inbound and outbound agent performance metrics
  • Service-level Metrics: Set goals and monitor your contact center performance according to service-level benchmarks
  • Shared and Scheduled Reports: Use shared and scheduled reporting features to automatically share insights with managers and agents
  • Live Monitoring and Analytics: Combine live performance monitoring with real-time analytic dashboards to coach agents more effectively

Improve Efficiency with Call Center Performance Reporting

Easily run activity reports on key metrics like total calls, average talk time, and call outcomes – by team or agent. ESCALABLES provides not only historical call activity reports but also real-time visibility, enabling you the ability to reallocate resources in an instant.

Features

Activity Reports

ESCALABLES’s analytics dashboard showcases a variety of activity reports on key metrics such as total calls, average talk time, and call outcomes - by team or agent.

Service-level KPIs

Measure not just what your team is doing, but how they are doing according to your service-level agreement and performance goals with custom benchmarks and SLA reporting.

Shared Reports

Easily share reports with others on the team to more efficiently communicate on team performance and identify areas for improvement.

Live Analytics Dashboard

ESCALABLES gives visibility into both historical call activity reports as well as real-time analytics, offering you the ability to reallocate resources in an instant.

Live Monitoring & Agent Coaching

Combine live call monitoring and advanced analytics to better coach your agents in real-time with our live call coaching dashboard, including historical agent performance views.

Call Monitoring Software

Call monitoring software helps you improve customer service metrics and employee performance over time. ESCALABLES Genius includes call center monitoring tools like live call monitoring, call barge and whisper, real-time report boards, call scoring, call tagging, drill-down analytics, and more! Integrate your call center monitoring software with your CRM platform and other business tools to automate workflows and improve performance even further!

Call Center Monitoring Tools

  • Real-Time Dashboards: Track your team's real-time metrics at a glance.
  • Live Call Monitoring: Listen to calls and coach your agents in real-time with call barge and whisper or leave notes for feedback.
  • Custom Call Dispositions: Set up unlimited custom dispositions, or call outcomes, for actionable quality monitoring metrics.
  • Call Quality Scoring: Score calls and attach feedback notes for your agents track performance over time, and leave notes for feedback.
  • Unlimited Call Recording: Use call recording to ensure compliance, provide training, and evaluate interactions of past calls.