Queue Callback

Queue Callback

Improve customer experiences and reduce call abandonment by allowing callers to save their place in the queue and opt for a call back when an agent is available. Try ESCALABLES’s callback software risk-free today!
Queue Callback Software
Queue callback, also known as automated callback, allows callers to save their place in the call queue and receive a call back when an agent becomes available. It’s no secret that many customers dread calling into businesses–long wait times and difficult call routing prompts can often lead to abandoned calls and displeased customers. With customer callback software, you can now give more time back to your customer’s day and eliminate sticking points that often lead to a poor experience overall.
Reduce Your Call Abandonment

Automated callback allows your callers to reserve their spot in the queue and receive a call back from your team instead of waiting on hold. By saving them time, you’ll reduce call abandonment rates and see customer satisfaction increase.

Customer Callbacks That Your Agents Will Love

What if we said we could do the heavy lifting for your team? With ESCALABLES’s Queue Callback, your returned calls are instantly assigned and prompted for the next available agent. The returned call is made and the next customer in line is activated.

Top Notch Customer Experience

Your customers want to have quick and easy conversations with your brand. Features like Queue Callback saves your customers’ time, helps your agents easily handle calls, and helps provide a top-notch customer experience that will keep your customers calling back.

Setting Up Queue Callback is Easy and Affordable
Set up queue callback software and manage your inbound calls from an intuitive online interface.
01
Customer Callback with Screen Pop

Take advantage of Help Desk and CRM integrations to give your agents more context during customer callbacks.

02
Agent Management

View agent statuses and the call queues they are in, and manage and coach your agents with live call monitoring.

03
Queue Management

See how many agents are available, on calls, how many calls are waiting, the average wait time, and maximum wait time.

04
Save on Call Charges

Rather than paying for every minute a caller is waiting in the queue, queue callback's virtual hold doesn't charge you anything.