IVR

IVR

IVR software gives your callers a menu of options so they can route themselves to the correct department. ESCALABLES’ hosted IVR system saves your team’s time, lowers business costs, and leads to better customer satisfaction rates.
Hosted IVR Software Risk-Free –
IVR system software (Interactive Voice Response) allows you to manage your voice menus and call flows from an intuitive online interface. Managed in the cloud, ESCALABLES’s hosted IVR solution lets you create multi-level IVR menus and route calls to groups, queues, users, voicemail, or external phone numbers. Manage your cloud IVR, call recordings, call logs and much more from one online interface.
01
Save Time for Agents and Callers with IVR Routing

Give your callers a better experience by reducing the number of call transfers, improving self-service, and prioritizing your company's high value customers with a well-organized IVR system.

02
Personalize Your Customer Experience

Create customized greetings and menus within your IVR system to deliver a more personalized customer experience with effective call routing.


03
Setting Up Your Cloud-Based IVR is Easy and Affordable

Our cloud IVR software is simple to set up an is included with each virtual number

Our cloud IVR software is simple to set up an is included with each virtual number

  • IVR Menus: Set up IVR menus as your business needs, with options to route to users, numbers, groups, queues, or other IVRs.
  • Personalized Greetings: Setup cloud IVR with custom greetings that suits your business and directs callers based on their needs.
  • Custom Routing: Combine IVR and ACD (automated routing) to offer your callers the most efficient experience possible.
  • Analytics and Dashboards: Custom dispositions and advanced analytics make it easy to measure the impact of IVR on your call metrics (only available after purchasing user licenses).